Cancellation Policy & Refund Policy
- Cancellation requests must be made in writing (email or written notice) by the person who made the booking.
- Cancellation charges will depend on when the cancellation request is received relative to the scheduled departure date. For example (as a guideline — final slabs may vary per package):
- More than 60 days before departure: minimal charges / deposit only
- 31–60 days before departure: 25-50% of total package cost
- 15–30 days before departure: 50-75% of total package cost
- Less than 15 days or no-show: 100% (no refund)
- For cancellations made by Flyshop (e.g. insufficient participants, supplier unavailability, force majeure), Flyshop will offer either:
- A full refund of the amounts paid (excluding non-refundable supplier charges such as airfare, visa, flight tickets), or
- An alternative tour of equivalent or similar standard — at no extra cost or with a price adjustment if standard differs.
- Refunds (when applicable) will be processed within a defined timeframe (for example, 7–21 business days) via the original payment method (bank transfer, UPI, card, etc.).
- Any non-refundable advance/deposit paid at the time of booking (if specified) will be retained as per booking agreement.
- If services are partially unused (for example, hotel nights, meals, transport not availed), no refund or credit will be provided for those unused services, unless specified otherwise.